Reply to a review manually

Steps to follow

1. 1Open the "Customer reviews" module, then select the "External reviews" tab.
2. 2Browse the "External Google reviews" list and find the review you want to answer.
3. 3Click "Reply" to open the "Reply to this review" panel.
4. 4Write your text in the "Your reply" field, keeping an eye on the character counter.
5. 5Click "Publish" to send the reply to Google.
6. 6Check that the review status changes to "Published"; the "Published on …" note appears under the reply.