Written by Steven Dong· Co-founder of SuzzyTheFork alternative: move to 0 commission per cover with Suzzy in 2026
TheFork distinguishes guests acquired through TheFork, Tripadvisor and its partners, subject to a commission based on a percentage of the average bill, from bookings through your website, Instagram and Facebook, which are included. Check your contract for the applicable amount.
Separate software cost from customer acquisition
The historical model of reservation marketplaces is commission per cover. TheFork — TheFork distinguishes guests acquired through TheFork, Tripadvisor and its partners, subject to a commission based on a percentage of the average bill, from bookings through your website, Instagram and Facebook, which are included. Check your contract for the applicable amount.
Illustrative example: €2 excl. VAT per marketplace-acquired cover subject to commission, excluding the TheFork subscription and other fees. This is not a universal public rate. Suzzy does not guarantee replacement of guests acquired by TheFork; the calculated difference is not net profit. TheFork official terms : compare booking sources and the value of acquired guests.
Suzzy takes the opposite approach: a single subscription at €89 excl. VAT/month, 0 commission per cover, your customer file 100 percent yours, and a reservation module installed on your own website, your Google listing and your social channels. This guide walks through what this changes at 500, 1,000 and 2,000 covers per month, and how to leave TheFork without losing your regulars.
Method: This comparison relies on public information from each vendor at the date of publication. Offers evolve: check current terms before committing.
The scale of the problem
Commission simulation at €2 per cover
Illustrative example: €2 excl. VAT per marketplace-acquired cover subject to commission, excluding the TheFork subscription and other fees. This is not a universal public rate. Suzzy does not guarantee replacement of guests acquired by TheFork; the calculated difference is not net profit.
| Commissionable covers / month | Commission | Simulated annual commissions | Suzzy annual cost | Annual gap |
|---|---|---|---|---|
| 500 covers | Assumption: €2 excl. VAT / cover | ≈ €12,000 excl. VAT | €1,068 excl. VAT | ≈ €10,900 |
| 1,000 covers | Assumption: €2 excl. VAT / cover | ≈ €24,000 excl. VAT | €1,068 excl. VAT | ≈ €23,000 |
| 2,500 covers | Assumption: €2 excl. VAT / cover | ≈ €60,000 excl. VAT | €1,068 excl. VAT | ≈ €59,000 |
| 5,000 covers | Assumption: €2 excl. VAT / cover | ≈ €120,000 excl. VAT | €1,068 excl. VAT | ≈ €119,000 |
Illustrative example: €2 excl. VAT per marketplace-acquired cover subject to commission, excluding the TheFork subscription and other fees. This is not a universal public rate. Suzzy does not guarantee replacement of guests acquired by TheFork; the calculated difference is not net profit.
Budget example by commissionable covers
Illustrative example: €2 excl. VAT per marketplace-acquired cover subject to commission, excluding the TheFork subscription and other fees. This is not a universal public rate. Suzzy does not guarantee replacement of guests acquired by TheFork; the calculated difference is not net profit.
| Covers / month via marketplace | Simulated commissions at €2 | Suzzy plan compared |
|---|---|---|
| 500 covers / month | ≈ €1,000/month · €12,000/year | €89/month · €1,068/year |
| 1,000 covers / month | ≈ €2,000/month · €24,000/year | €89/month · €1,068/year |
| 2,000 covers / month | ≈ €4,000/month · €48,000/year | €139/month · €1,668/year (Premium) |
Illustrative example: €2 excl. VAT per marketplace-acquired cover subject to commission, excluding the TheFork subscription and other fees. This is not a universal public rate. Suzzy does not guarantee replacement of guests acquired by TheFork; the calculated difference is not net profit.
Marketplace dependency
When most of your reservations come through TheFork, your visibility depends on its algorithm, your platform-internal reviews and the exposure it grants you. A ranking drop, an algorithm change or a penalty can slash your volume overnight. Suzzy makes you independent: reservations arrive directly from your website, your Google Business Profile and your social channels. You build your own channel, not someone else's.
Ownership of your customer file
On TheFork, the customer file is partly controlled by the platform: full contact details and detailed history are not always freely exportable, and marketing use is regulated. With Suzzy, your customer file is 100 percent yours: free CSV export at any time, no sharing with third parties, and reservations, reviews, loyalty points and click & collect orders are unified on a single customer profile.
Suzzy vs TheFork on the criteria that matter
Here is a side-by-side comparison of Suzzy and TheFork on the cost, independence and functional coverage criteria that weigh on your margin.
| Criterion | Suzzy | TheFork |
|---|---|---|
| Entry price | €89/mo excl. VAT (all included) | Subscription + commission per cover |
| Commission per cover | €0 | Depends on contract and source; website/Instagram/Facebook included |
| Reservation module on your site | Included (WordPress, Wix, Webflow, custom) | Website bookings included |
| Reservation via Google (listing + Maps) | Included, centralised bookings | Check the selected plan and quote |
| Free customer file export | Free CSV at any time | Check the selected plan and quote |
| No-show management | SMS/email reminders included | Card imprint available |
| Loyalty (Apple/Google Wallet) | Included | Yums (platform programme) |
| Support | French, 7/7 | Advertised customer support 7 days a week |
| Commitment | Monthly, no commitment | Check the selected plan and quote |
At the illustrative assumption of €2 excl. VAT, 45 commissionable covers represent €90, versus €89 excl. VAT for Essentiel. This threshold compares expenses, not profitability or equivalent customer acquisition.
Simulator: compare your budget
Enter your current spending to compare subscriptions. Evaluate the value of acquired guests separately.
Count only covers subject to commission under your contract, not all bookings.
Use your latest invoice excl. VAT. The €2/cover examples are illustrative; website, Instagram and Facebook bookings are included by TheFork.
Spending difference with Suzzy
€1,812
difference per year
i.e. €151 difference per month
TheFork cost / year
€2,880
Suzzy cost / year
€1,068
Over 3 years, the difference would be €5,436
This difference does not measure the value of acquired guests.
Book my Suzzy demoIllustrative example: €2 excl. VAT per marketplace-acquired cover subject to commission, excluding the TheFork subscription and other fees. This is not a universal public rate. Suzzy does not guarantee replacement of guests acquired by TheFork; the calculated difference is not net profit.
How to leave TheFork without losing your customers
Leaving the marketplace does not mean losing your database or interrupting service. Migration happens in 4 steps, usually completed within 24 to 48 hours.
- 1
Export your database from TheFork Manager
From TheFork Manager, retrieve the exportable customer file (names, emails, phones when available) and your reservation history. Note your regulars and their preferences to recreate them cleanly in Suzzy.
- 2
Turn off marketplace exposure
You progressively cut TheFork marketplace exposure to avoid duplicate bookings during the switchover. Depending on your contract, you respect the notice period to stop the subscription at term.
- 3
File import and Suzzy onboarding
The Suzzy team imports your database; segments, tags, known no-shows and preferences are preserved. A 90-minute training is enough to master the interface, from floor plan to loyalty.
- 4
Redirect bookings to your direct channels
The Suzzy module is installed on your website (WordPress, Wix, Webflow, custom), your Google Business Profile and your social channels. Reservations arrive directly, no marketplace in between, no commission per cover.
Our honest position
We publish a competing solution. TheFork can bring guests your website does not yet reach and includes bookings from your website, Instagram and Facebook. Suzzy helps develop direct channels. Compare software cost, contractual commissions and the value of acquired guests before reducing a profitable channel.
What it changes concretely
Le Bouillon Ducale, a brasserie in Charleville-Mézières, uses Suzzy for reservations and Google reviews.
« Les avis Google montent tout seuls et la carte de fidélité digitale fait revenir nos clients toutes les semaines. On voit la différence en caisse. »
FAQ on the TheFork alternative
Hesitating between Suzzy and TheFork, or wondering about the per-cover commission, the migration or customer file ownership? Here are the answers to the 10 most common questions from restaurateurs in 2026.
Take back control of your reservations
You are looking for a TheFork alternative because the per-cover commission eats into your margin the more you fill up. Move to a flat French subscription with no commission, that captures your reservations directly from your website, your Google listing and your social channels.
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