Written by Steven Dong· Co-founder of SuzzyZenchef alternative: move to all-in-one commission-free with Suzzy in 2026
Zenchef is a solid reservation product, but its model bills each module separately. If you want to fill your dining room, manage reviews, run loyalty and sell click & collect without stacking up invoices: here is the French commission-free alternative at a flat price.
Why restaurant software often ends up costing more than you think
A restaurant today typically runs 3 or 4 software tools to operate: one for reservations, one for Google reviews, one for loyalty, one for click & collect. Each costs a few dozen euros a month. Added up, they end up weighing as much as a part-time salary.
French vendor Zenchef, a historical player in the sector since 2011, works this way: one price for reservation (around €169 excl. VAT/month), then paid add-ons for loyalty, Google reviews and website. Flexible if you only need reservation. As soon as you add two or three add-ons, the bill quickly exceeds €240 excl. VAT/month, before counting extra SMS.
Suzzy does the opposite: a single subscription at €89 excl. VAT/month that includes everything you need day-to-day (reservations, Google reviews, loyalty, click & collect, customer file). This guide explains in plain terms what that changes for your margins, how to leave Zenchef in 48 hours without breaking service, and where Zenchef is still a good fit.
Method: This comparison relies on public information from each vendor at the date of publication. Offers evolve: check current terms before committing.
Zenchef à-la-carte modules vs Suzzy all-inclusive
The Zenchef model relies on a base subscription (reservations) with paid add-ons layered on top: loyalty, e-reputation, QR menu, website. As soon as a restaurant activates 3 or 4 of them, the bill quickly exceeds €300 excl. VAT/month. Suzzy bundles the same features into a single subscription at €89 excl. VAT/month (Premium at €139 with website).
| Feature | With Zenchef | With Suzzy |
|---|---|---|
| Online reservation | ~ €169 excl. VAT/month (base plan) | Included |
| Loyalty and CRM | Paid module | Included |
| Google Business Profile (reviews) | Separate e-reputation offer | Included |
| Digital QR menu | Paid module | Included |
| Click & Collect | Not native | Included |
| SEO restaurant website | Separate offer | Included in Premium (€139) |
| French support 7/7 | Paid Premium tier | Included |
| Typical monthly budget (Reservation + Loyalty + Reviews + Website) | ~ €300 excl. VAT/month | €89 excl. VAT/month (Premium €139) |
- With Zenchef
- ~ €169 excl. VAT/month (base plan)
- With Suzzy
- Included
- With Zenchef
- Paid module
- With Suzzy
- Included
- With Zenchef
- Separate e-reputation offer
- With Suzzy
- Included
- With Zenchef
- Paid module
- With Suzzy
- Included
- With Zenchef
- Not native
- With Suzzy
- Included
- With Zenchef
- Separate offer
- With Suzzy
- Included in Premium (€139)
- With Zenchef
- Paid Premium tier
- With Suzzy
- Included
- With Zenchef
- ~ €300 excl. VAT/month
- With Suzzy
- €89 excl. VAT/month (Premium €139)
The real cost of Zenchef as you grow
Zenchef bills by module and by restaurant size. A standard bistro that activates reservation, loyalty, e-reputation and a website quickly exceeds €200/month excl. VAT, before ancillary fees (card imprint, extra SMS, add-ons). Suzzy includes everything in a single price. Here is the raw 12-month comparison for three restaurant profiles:
| Restaurant profile | Zenchef (estimate) | Suzzy Essentiel |
|---|---|---|
| Small restaurant (reservation only) | ≈ €169/month · €2,028/year | €89/month · €1,068/year |
| Bistro (reservation + loyalty + reviews) | ≈ €240/month · €2,880/year | €89/month · €1,068/year |
| Group (all modules + premium website) | ≈ €320/month · €3,840/year | €139/month · €1,668/year (Premium) |
The more modules you add on Zenchef, the wider the gap. On Suzzy, everything is already included.
The stack-of-tools trap
When each brick (reservation, loyalty, reviews, website) is billed separately, you end up juggling 3 or 4 dashboards, 3 or 4 invoices, 3 or 4 support teams. A guest booked on Monday does not appear in Tuesday's loyalty campaign. A Google review collected on Friday is not linked to Saturday's click & collect order. Suzzy centralises everything in a single dashboard, a single invoice, a single French-speaking support team. Your customer data is unified end to end.
Ownership of your customer file
This is the most strategic point. With Suzzy, your customer file is 100% yours: no sharing with third parties, free CSV export at any time. Reservations, click & collect orders, reviews, loyalty points: everything is unified on the same customer profile. You leave with your data if you leave, without friction.
Suzzy vs Zenchef vs the other alternatives
Here is how Suzzy compares to Zenchef and the main French and international alternatives on the market.
| Criterion | Suzzy | Zenchef |
|---|---|---|
| Entry price | €89/mo excl. VAT (all included) | ≈ €169/mo excl. VAT (reservation only) |
| 0% commission reservations | Yes | Yes |
| QR digital menu | Included | Paid module |
| Loyalty (Apple/Google Wallet) | Included | Paid module |
| Google Business Profile management | Included | Separate e-reputation offer |
| 0% commission Click & Collect | Included | Not native |
| SEO/GEO restaurant website | Included in Premium (€139) | Separate offer |
| No commitment | Yes, monthly | Common annual contract |
| French support | Yes, 7/7 | Yes |
The tipping point is simple: as soon as a restaurant activates more than just reservation, Suzzy becomes the most complete offer at the best price. Calculate yours with the simulator below.
Simulator: what Zenchef really costs you
Adjust the settings and see in real time what you could save by switching to Suzzy.
France average: 300 to 900 covers/month for a standard restaurant.
Based on public pricing: reservation only ≈ €169, with loyalty and reviews ≈ €240, all modules ≈ €320. Check your latest quote.
Your savings with Suzzy
€1,812
savings per year
i.e. €151 saved every month
Zenchef cost / year
€2,880
Suzzy cost / year
€1,068
Over 3 years, you would save €5,436
At your volume, you are already past the Suzzy break-even.
Book my Suzzy demoEstimate for information only. Prices excl. VAT, no commitment.
How to migrate from Zenchef to Suzzy in 48 hours
Leaving Zenchef does not mean losing data or interrupting service. Migration happens in 4 steps, usually completed within 24 to 48 hours.
- 1
Export your Zenchef customer file
From your Zenchef back-office, export your database in CSV format. You retrieve all history: names, emails, phones, frequency, preferences.
- 2
Suzzy onboarding and import
The Suzzy team imports your file; segments, tags, notes and no-show history are preserved. A 90-minute training is enough to master the interface.
- 3
Channel switchover
The reservation module is installed on your website (WordPress, Wix, Webflow, custom), your Google listing and your social media, in less than one hour on the technical side.
- 4
Pilot period in double run
For 7 to 14 days you keep Zenchef active in parallel to switch smoothly, then you cancel while respecting your contractual notice.
Our honest position
We are the publisher of a competing solution and we own it. Zenchef is a solid product, especially for restaurants that only want advanced reservation and are comfortable with an annual contract. Where we think we do better is for independent restaurants that want to unify several tools (reservation, loyalty, reviews, click & collect, website) into a single subscription, with no commitment, and without stacking up the invoice module after module. An honest comparison beats a flattering one: you are a restaurateur, you can spot a dish that has been oversold.
What it changes concretely
Le Bouillon Ducale, a Parisian brasserie, uses Suzzy for reservations and Google reviews.
« We can run the room at full speed without ever seeing our Suzzy bill go up. And the little D+1 SMS lifts our Google reviews without us having to ask a thing. That's the combo that lets us cook. »
FAQ on the Zenchef alternative
Hesitating between Suzzy and Zenchef, or wondering about pricing, modules, migration? Here are the answers to the 10 most common questions from restaurateurs in 2026.
Take back control of your restaurant software
You are looking for a Zenchef alternative because you refuse to stack up invoices. Move to a single French commission-free subscription that fills your dining room, retains customers and brings in Google reviews without eating into your margin.
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