Free online restaurant reservation: 2026 comparison
67% of customers prefer booking online. Comparison of free and paid solutions: Suzzy, un logiciel de réservation classique, une plateforme de réservation à commission, Resy, Google Reserve. Features, commissions and limitations.
'Free' restaurant online booking solutions often hide commissions (une plateforme de réservation à commission: €2-4/cover) or limited features. Suzzy offers Essentiel at €89/month excluding VAT and Premium at €139/month excluding VAT, with the website included in Premium. Suzzy direct bookings are commission-free. un logiciel de réservation classique (€99-299/month) offers a feature set to compare against your needs.
67% of customers prefer booking online (OpinionWay 2025). Without online booking, you lose customers daily. But how to choose between free, paid, commission-based solutions? Let's break down the real cost of each.
Why is online booking essential?
- 67% prefer booking online over calling
- -70% no-shows with automatic reminders
- +15% bookings vs phone only
- 2h/day saved on phone management
'Free' solutions and their real costs
une plateforme de réservation à commission (free... with commissions)
une plateforme de réservation à commission is 'free' to join but charges €2-4 per cover. 200 covers/month = €400-800/month. Plus, customers belong to une plateforme de réservation à commission, not you.
Google Reserve (free but limited)
Free but basic: no automatic reminders, no no-show management, no loyalty.
Manual management (€0 but time-consuming)
Paper book + phone. €0 but 2-3h/day on phone during service. 15% no-show rate. Viable only for <20 covers.
Paid solutions with no commission
Suzzy — Essentiel €89/month excluding VAT
24/7 direct online booking and automatic reminders, with no commission. Suzzy offers Essentiel at €89/month excluding VAT and Premium at €139/month excluding VAT, with the website included in Premium.
un logiciel de réservation classique (€99-299/month) — Most complete
Booking software offers different feature sets. Compare included features, optional extras and contract terms against your restaurant’s needs.
How to choose?
- Tight budget + full needs → Suzzy (Essentiel €89/month excluding VAT; Premium €139/month excluding VAT with website)
- Marketplace visibility → une plateforme de réservation à commission (watch the commissions)
- Big budget + multi-site → un logiciel de réservation classique (€99-299/month)
- Bare minimum → Google Reserve (free but very limited)
FAQ
Does online booking replace the phone?
It complements it. 67% prefer digital, but some will always call. Advantage: online booking captures customers 24/7.
Can I use multiple solutions?
Yes. Use Suzzy for direct bookings (0% commission) and une plateforme de réservation à commission for marketplace visibility. Gradually redirect une plateforme de réservation à commission customers to your own system.
Is online booking suitable for small restaurants?
Especially for small restaurants. You don't have dedicated phone staff. Online booking frees your time for cooking and service.
Try for free Suzzy commission-free online booking: automatic reminders, embeddable widget and 70% no-show reduction.
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